phmob Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how phmob ("phmob", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the phmob website and online gaming services at phmob.net.

By registering an account on phmob or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the phmob platform immediately.

This Policy applies to all personal data collected by phmob through the website, any associated mobile-optimized interfaces, customer support communications, and any other interaction you have with phmob as a platform operator.

2. Personal Data We Collect

phmob collects personal data across three primary categories: data you provide directly, data collected automatically through your use of the platform, and data we receive from third parties in connection with your account.

2.1 Data You Provide Directly

• Identity Data: Full legal name, date of birth, nationality, government-issued ID details (e.g., Philippine passport number, driver's license number, SSS/UMID number)
• Contact Data: Philippine mobile number, email address, residential or billing address
• Account Data: Username, encrypted password, account preferences and settings
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, UnionBank), USDT wallet address where applicable — used solely for processing deposits and withdrawals
• Verification Documents: Copies of government-issued ID, proof of address, and proof of payment method ownership submitted during KYC verification
• Communications: Records of your correspondence with phmob support, including emails, live chat transcripts, and complaint submissions

2.2 Data Collected Automatically

• Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution
• Usage Data: Pages visited, games played, session duration, click patterns, features accessed, login timestamps
• Transaction Data: Deposit and withdrawal history, bet records, game results, bonus redemption history — all denominated in Philippine Peso (PHP)
• Location Data: Approximate geographic location derived from IP address, used for fraud prevention and regulatory compliance
• Cookie Data: Session identifiers, preference cookies, and analytics data (see Section 6)

2.3 Data From Third Parties

• Identity verification data from KYC service providers engaged to validate government-issued Philippine IDs
• Payment processing data from GCash, PayMaya, and banking partners — limited to transaction status confirmations
• Fraud screening data from anti-fraud and AML compliance service providers

3. How phmob Uses Your Personal Data

phmob processes your personal data only for the purposes described below. We do not use your data for purposes incompatible with those for which it was originally collected without your prior consent.

• Account Management: Creating, maintaining, and securing your phmob player account; processing your phmob login and authentication; managing account recovery requests
• Service Delivery: Providing access to casino games, live dealer tables, slots, and bingo; processing PHP-denominated deposits and withdrawals via GCash, PayMaya, and supported banks
• Identity Verification: Conducting age verification (21+ requirement) and KYC compliance checks as required by applicable gaming regulations
• Fraud Prevention and AML: Monitoring transactions and gameplay patterns to detect and prevent fraud, money laundering, and unauthorized account access
• Regulatory Compliance: Meeting obligations under Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act, and applicable PAGCOR regulatory requirements
• Customer Support: Responding to your inquiries, processing complaints, and resolving disputes
• Responsible Gaming: Monitoring account activity for indicators of problem gambling; facilitating deposit limits, cooling-off periods, and self-exclusion requests
• Platform Improvement: Analyzing aggregated usage data to improve game selection, payment flows, and overall platform performance
• Communications: Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, with your consent, promotional communications about phmob offers

4. Legal Basis for Processing

phmob processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: Processing required to perform our contract with you — including account management, game provision, and payment processing
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, tax requirements, and PAGCOR licensing obligations
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your data protection rights
• Consent: Processing for marketing communications, where we rely on your explicit opt-in consent, which you may withdraw at any time

5. Data Sharing and Disclosure

phmob does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the following circumstances:

• Service Providers: Third-party companies engaged by phmob to perform specific functions on our behalf, including KYC verification providers, payment processors (GCash, PayMaya, banking partners), game software suppliers, IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only as instructed by phmob and to maintain appropriate security standards.
• Regulatory Authorities: Philippine government agencies and regulators, including but not limited to PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC), where disclosure is required by law or lawful order.
• Law Enforcement: Disclosures to law enforcement authorities when required by valid legal process, court order, or where phmob has a reasonable belief that disclosure is necessary to prevent criminal activity.
• Corporate Transactions: In the event of a merger, acquisition, or sale of phmob assets, your data may be transferred as part of the transaction, subject to equivalent data protection obligations.

All third-party data processors engaged by phmob are subject to data processing agreements that comply with RA 10173 and its implementing regulations.

6. Cookies and Tracking Technologies

phmob uses cookies and similar tracking technologies to operate the platform, maintain your session after phmob login, and improve the user experience. The following types of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your phmob account. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Store your preferences such as language settings, game lobby preferences, and display options to personalize your phmob experience across sessions.
• Analytics Cookies: Collect aggregated, anonymized data about how players interact with the phmob platform — pages visited, features used, session duration — to help us improve performance and game selection.
• Security Cookies: Used to detect fraudulent activity, recognize trusted devices during phmob login, and support OTP-based authentication processes.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair or prevent access to phmob services.

7. Data Retention

phmob retains your personal data for as long as your account remains active and for such additional period as required to meet our legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under Philippine law
• KYC verification documents are retained for five (5) years from the date of submission or account closure, whichever is later
• Customer support communications are retained for three (3) years from the date of the interaction
• Marketing consent records are retained for as long as required to demonstrate compliance with consent obligations

Following the applicable retention period, data is securely deleted or anonymized in accordance with phmob's data disposal procedures.

8. Data Security

phmob implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and the phmob platform
• Encryption at rest for sensitive personal data and financial information stored on phmob servers
• OTP-based two-factor authentication for account access and high-value transactions
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and vulnerability testing of the phmob platform
• Device recognition and anomalous login detection systems

Notwithstanding these measures, no system is completely immune from security risks. In the event of a personal data breach that poses a risk to your rights and freedoms, phmob will notify the National Privacy Commission and affected individuals in accordance with RA 10173 breach notification requirements.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phmob:

• Right to be Informed: You have the right to know what personal data phmob collects and how it is processed — as set out in this Policy
• Right of Access: You may request a copy of the personal data phmob holds about you
• Right to Rectification: You may request correction of inaccurate or incomplete personal data in your phmob account
• Right to Erasure: You may request deletion of your personal data where processing is no longer necessary, subject to overriding legal retention obligations
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time
• Right to Data Portability: You may request your personal data in a structured, commonly used format where technically feasible
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated

To exercise any of these rights, submit a written request to phmob's support email. phmob will respond to verified requests within thirty (30) days in accordance with RA 10173.

10. Children and Minors

phmob's services are strictly for individuals who are 21 years of age or older. phmob does not knowingly collect personal data from individuals under the age of 21. Any account found to belong to a person under 21 years of age will be immediately closed, any associated data deleted, and any balances forfeited.

If you are a parent or guardian and believe that a minor has provided personal data to phmob without your consent, please contact us immediately at the email address listed in Section 12 so that appropriate action can be taken.

11. Changes to This Privacy Policy

phmob reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the phmob platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy reflects the most recent revision.

Your continued use of the phmob platform following notification of changes to this Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must cease using phmob and request account closure.

12. Contact and Data Protection Inquiries

For all privacy-related inquiries, data access requests, or complaints regarding phmob's handling of your personal data, please contact us in writing. phmob is committed to addressing all data privacy concerns promptly and in accordance with RA 10173.

Support and Privacy Contact Email: [email protected]

Please include your registered phmob username, a description of your inquiry, and your preferred contact method in all correspondence. phmob aims to acknowledge all privacy requests within five (5) business days and to provide a substantive response within thirty (30) days.